Our Policy
At Louise Industries LLC, we take the art of shopping & booking very seriously and strive to make your experience as fun and efficient as possible. We opened our store for those who are always on the lookout for that perfect product & service: affordable, lasting and beautiful.
Refunds
Refund Policy:
No Refunds. However, Consumers have 48 hours after receiving merchandise to any express complaints or concerns via TressicaHillBookings@yahoo.com.
No Refunds for booking services. Please read our booking policy on our booking page.
WE DO NOT OFFER REFUNDS, AND EXCHANGES ARE CASE BY CASE UPON APPROVAL.
*We do not offer any exchanges or returns on sale items or items purchased with a promo code; all items are FINAL SALE. Full Priced Items that were received damaged please contact customer service within 48 hours of receiving your damaged item at TressicaHillBookings@yahoo.com for a replacement item that is of equal value.
*Upon approval all merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you. To make an APPROVED exchange please print and fill out the form included inside your parcel and send it back with your returned merchandise. A standard shipping fee of $6.95 to US, $14.99 to Canada or $24.99 International will be charged to your card for the exchange Shipping and Handling. A confirmation email will be sent to you once the exchange has been approved.
Shipping
Shipping Info:
Processing time, please allow 2-3 days to process your orders. Our shipping day is Thursday, the official day items ship. Please allow 3 days for USPS shipping.
We ship worldwide. Merchandise will be sent within 24-48 business hours from order date and will take 5-10 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days. Please note that The Tress Slay is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. For more information on those fees please contact your postal office or local government. The Tress Slay does not enforce these fees, so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees of $24.99 are non-refundable. We are not responsible for; undeliverable packages, packages not being delivered because of an incorrect address, we are also not responsible for lost or stolen packages. Please see our FAQ section for more detailed information on shipping options we provide for your country.
Privacy Policy
Your privacy is important to us. At LOUISE INDUSTRIES LLCS, we are dedicated to protecting your privacy. We will NOT sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you receive email from us and would rather not receive this information, you may unsubscribe by clicking on the link indicated in our email.
Louise Industries does not sell, trade or rent your personal information to others.